COVID-19: Ensuring business continuity
The COVID-19 pandemic continues to cause disruptions, affecting people and businesses around the globe and our thoughts go out to those impacted. In this volatile situation, we continue to work hard to find the best possible solutions for our customers, while sustaining our ocean service.
Guaranteeing a safe working environment
Our priority continues to be the safeguarding of our employees, serving the developing needs of our customers and maintaining global operations. We believe guaranteeing a safe working environment is fundamental to the COVID-19 pandemic response, not only to protect lives but also to ensure business continuity. We have adapted our work environment following recommendations from relevant authorities. Land-based employees work remotely to service customer requests and maintain our operations. While our crew follow stringent routines both on board and in port, to ensure we deliver on our ocean service.
Dedicated global team
Our teams across the world are following developments closely and continue to work with our customers to find solutions in this evolving situation.
We see disruptions continue with governments beginning to relax restrictions in some areas, while other regions have had to extend their lockdown periods. Consequently, we anticipate continued weaker volumes the next weeks and have updated our schedules to reflect this. In this volatile situation, we expect disruptions to continue and it may affect our schedules in both frequency and transit times. We understand this is a challenging situation for everyone, and we continue to collaborate with our customers to find the best possible solutions.
In terms of ports and terminals we call, all are operating; however, with many ports extending lockdown periods we continue to see reduced labour availability, which is slowing down operations considerably in certain locations. Whilst we may experience slight disruptions in some ports, our teams around the globe are working hard to ensure a timely service to our customers.
While the impact of the pandemic has caused disruptions to both our customers’ and our business, we remain steadfast in supporting our customers through this. Our dedicated teams on both land and sea are working hard to fulfil our customers’ requests and keep our operations going.
If you have any questions, please reach out to a member of our global team.