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Frequently Asked Questions

1. How do I log on to the system?
2. How do I change my password?
3. How do I change my preferred viewing settings?
4. What screen do I use to inquire about my cargo?
5. How do I print my reports?
6. How do I download to Excel?
7. How do I know if my cargo has been released by U.S. Customs?
8. How do I track my original title through the system?
9. How do I track cargo on behalf of my customer?
10. How do I find the port and vessel codes to use?

Other Troubleshooting


1. How do I log on to the system?:

1. Go to the log on screen.
2. Enter your user name and password.
3. Click on Logon.

2. How do I change my password?
 
After you have logged on with your current password, you may change your password by clicking on change password. The system will prompt you through the process.
NOTE: If your company has more than one user, you should not change your password without notifying all Hoegh system users in your company. This is because Hoegh Issues one password per company and you may disable your co-workers from using the system.

3. How do I change my preferred viewing settings?

The place to make this change is located at the top right side of all but the log in screen, in the system. It is listed as preferences.

Click on preferences and you will have choices such as:

1. A default load port. This will always take you to that port first, but you do have the ability to view multiple terminals in the system, if you or your customer, have cargo there.
 
2. Items per page: This feature allows you to list up to 100 items per page. The current default is 20; however you may wish to increase that up to 100.

4. What screen do I use to inquire about my cargo?

You will use the Vininsight screen to view your cargo. The menu for the Vininsight screen is located at the top of the home page screen. Simply run your mouse over the word Vininsight and click on the drop down menu.

On this screen you can see: VIN: The vehicle identification Number. This is a unique series of digits that clearly identify the specifications of cargo.
 
Discharge Port. The port in which your cargo will be discharged from a vessel.
Terminal. A terminal is a facility in a port that cargo is loaded or discharged from vessels into and processed for receipt or delivery.
Area. An area is the area within a terminal that cargo is staged for loading onto a vessel or delivery from the terminal after discharged from a vessel.
Booking Number. A booking number is a unique number that identifies the fact that space on a vessel has been booked or reserved.
Vehicle status. Vehicle status applies to the exact status of a vehicle within the shipping process. Examples include: Customs/ hold/ release/ reject, Booked for shipping, Arrived at terminal, Received into terminal, Released to load, loaded onboard a ship or truck, shipped, Trucked out.
Status date. Status date is the date the cargo entered into the posted status.
Process Step. Process step is the U.S. Customs status of cargo. For example CT is cleared title, K requires full process of may be subject to inspection.
Voyage. The voyage number is a numerical system to assign specific numbers to a voyage of a particular vessel. This number indicates the vessel code and voyage number.
Vessel Code. Vessel code is the abbreviation of a vessel name.
Date received. Date received is the date the cargo has been entered into our system.
Date sent to Customs. This date indicates the date in which the title has been sent to Customs.
Date Customs released. This date represents the date customs released the cargo to load.
Length, width, Height. Dimensions of the cargo to be shipped.
Weight. Weight of the cargo.
Vehicle type. This indicates the type of cargo to be shipped: For Example: POV, SUV, Boat, Bus, truck, train.
Shipper. The entity shipping the actual cargo.
Forwarder. The entity handling the transaction on behalf of the shipper.
Dock receipt number. Also known as a shipping number, this number attaches to the transaction of shipping cargo.
Bill of lading number. A number that represents a billing mechanism which states the exact disposition and characteristics of the cargo.

5. How do I print my reports?

Located on the top right area of the Vininsight screen is a button for printing.

We suggest you set-up your printer preferences to your liking before you begin to print. Landscape orientation works best due to the width of the screens, however depending on the information you have filtered out of your view, you may be able to print in portrait orientation.

6. How do I download to Excel?

Located at the top right side of the Vininsight screen is a link that allows you to download to Excel.

People prefer the download function over printing, if they are manipulating the data to suit their specific needs.

7. How do I know if my cargo has been released by U.S. Customs?

The Customs release date is located on the Vininsight screen.

8. How do I track my original title through the system?

For best results please let one of our customer service representatives assist you with this information. Please call your local Hoegh office.

9. How do I track cargo on behalf of my customer?

To track cargo on behalf of your customers, you must first be granted access to that data. If you are listed as a forwarder or shipper on the documentation, this should be automatic; however, if you are not listed on the shipping papers as the forwarder or shipper, you will need to contact Hoegh Customer Service to obtain information regarding your customer.

10. How do I find the port and vessel codes to use?

Höegh Autoliners uses the UN Standard Location Code to identify ports. To lookup a ports code you can check here. Your browser does not support inline frames or is currently configured not to display inline frames. To find the correct Höegh vessel code you can access this lookup table. Your browser does not support inline frames or is currently configured not to display inline frames.

TROUBLESHOOTING

TS1.
Symptom: My screen says I am done but I can’t see anything.
Cause: This may be caused by your pop-up protector.
Solution: If you have not listed VinTelligent as an allowed website, Please refer to the PC set-up section of this module:
Quick TIP: By holding the control key while opening VinTelligent, you will have temporarily disabled your pop-up blocker and should have no problems seeing the screen.
This pop-up tip applies to downloading excel reports.
Depending on your pop-up software, you may click on the warning bar located on the top of your screen, to allow pop-ups from VinTelligent for the session.

TS2.
Symptom: I cannot download into Excel.
Cause: This may be caused by your pop-up protector.
Solution: If you have not listed VinTelligent as an allowed website, Please refer to the PC set-up section of this module:
Quick TIP: By holding the control “ctrl” key while opening VinTelligent, you will have temporarily disabled your pop-up blocker and should have no problems downloading to Excel.
Depending on your pop-up software, you may click on the warning bar located on the top of your screen, to allow pop-ups from VinTelligent for the session.

TS3.
Symptom: I cannot see my cargo on the Vininsight screen.
Cause: This can be the result of one or more issues. If the name of your company was not entered as it is registered, this is a common problem.
Example 1: If your listed as "great customer"; and your Cargo was received as "grt cstmr" you will not see your cargo.
Example 2: The wrong the status search for your cargo. If your cargo has loaded and you search under arrived, you will not see your cargo.
Solutions:
Example 1 solution: Contact us to ensure that your spelling is correct.
Example 2 solutions: If you do not know the status of your cargo, select nothing (empty field) then click on display.

TS4.
Symptom: I cannot see my customers cargo on Vininsight.
Cause: You may not have listed them as a customer when you set-up your account or you may have too many examples of your company name in the system due to documentation differences.
Solution: Call customer support at +1 904-516-4800.
If the aforementioned is ineffective, please contact system support.