Customer Guidelines

In the Customer Guidelines you find a selection of documents that we recommend that you as customer familiarize yourself with before starting your transportation. This should not be considered a complete set of documents that a shipper needs to review, but a selection of Höegh Autoliners' specific policies and guidelines.

Brown Marmorated Stink Bug (BMSB) Season 2022-2023

Customers transporting cargo destined for Oceania during the Brown Marmorated Stink Bug (BMSB) season need to ensure they follow updated cargo requirements in relation to the BMSB threat in the region.
Brown Marmorated Stink Bug update: new regulations for 2021-2022 season

Open Brown Marmorated Stink Bug (BMSB) Season 2022-2023 (.pdf)

Cargo Acceptance Requirements

Höegh Autoliners does not allow any cargo that represent danger to crew, vessel or environment. This document gives an overview of the cargo acceptance rules that applies for the different commodities.
Cargo Acceptance Requirements

Open General_cargo_acceptance (.pdf)

Requirements for crated and boxed cargo

When shipping crated or boxed cargo it is the responsibility of the customer to ensure that the crate meets the criteria for such commodity. This document shows the requirements set to accept crated and boxed cargo for sea transportation.
Requirements for crated and boxed cargo

Open Requirements for crated and boxed cargo (.pdf)

Requirements for Forest/Wood products

When shipping Forest/Wood products on Rolltrailers, it is essential that the stuffing and lashing are done correctly. This document shows the requirements set to accept Forest/Wood products for sea transportation.
Requirements for Forest/Wood products

Open Requirements for Forest/Wood products (.pdf)

Requirements for Reels and Cabledrums

When shipping reels and cabledrums, it is the responsibility of the customer to ensure that the unit meets the criteria for such commodity. This document shows the requirements set to accept and carry reels and Cabledrums for sea transportation.
Requirements for Reels and Cabledrums

Open Requirements for Reels and Cabledrums (.pdf)

Requirements for Steel Products on Rolltrailer

A key factor is that steel products have no direct lashing points, and therefore require good preparations in order to ensure correct stuffing and securing to the Rolltrailers. This document shows the requirements set to accept and carry different Steel Products for sea transportation.
Requirements for Steel Products on Rolltrailer

Open Requirements for Steel Products on Rolltrailer (.pdf)

Cargo Claims Handling Process

If the cargo receives damages while the goods are under Höegh Autoliners’ custody, we will strive to minimise any inconvenience this may cause you. We have prepared this guide for your ease of reference.
Cargo Claims Handling Process

Open Höegh Autoliners Cargo Claims handling process (.pdf)

Cargo Measuring Standard

Customers are asked to provide cargo dimensions when placing a booking. The purpose of this document is to provide the necessary guidelines for our customers to measure all cargo the same way in all ports on a global scale.
Cargo Measuring Standard

Open Cargo Measuring Standard (.pdf)

Cargo Stowage and Security Declaration

The Höegh Autoliners' Cargo Stowage and Security Declaration form must be filled out by shippers booking static or break bulk cargo weighing more than 10 tonnes on board our vessels.
Cargo Stowage and Security Declaration

Open Cargo Stowage and Declaration Form (.pdf)

Labelling High and Heavy/Breakbulk cargo for Transportation

To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for High and Heavy/Breakbulk cargo.
Labelling High and Heavy/Breakbulk cargo for Transportation

Open Instructions for labelling High and HeavyBreakbulk cargo for Transportat... (.pdf)

Labelling Light Vehicles for Transportation

To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for Light Vehicles below 3.5 MT.
Labelling Light Vehicles for Transportation

Open Instructions for labelling Light Vehicles for Transportation (.pdf)

Terms and Conditions

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. It is advisable to read the Terms and Conditions before starting the transportation.
Terms and Conditions

Open Terms and Conditions (.pdf)

Terms and Conditions - US Customers

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. Due to specific rules in the United States of America there is a different set of Terms and Conditions for our US customers. It is advisable to read the Terms and Conditions before starting the transportation.
Terms and Conditions - US Customers

Open Terms and Conditions - US (.pdf)