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Customer Guidelines

In the Customer Guidelines you find a selection of documents that we recommend that you as customer familiarize yourself with before starting your transportation. This should not be considered a complete set of documents that a shipper needs to review, but a selection of Höegh Autoliners' specific policies and guidelines.

Cargo Measuring Standard

Customers are asked to provide cargo dimensions when placing a booking. The purpose of this document is to provide the necessary guidelines for our customers to measure all cargo the same way in all ports on a global scale.

Terms and Conditions

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. It is advisable to read the Terms and Conditions before starting the transportation.

Terms and Conditions - US Customers

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. Due to specific rules in the United States of America there is a different set of Terms and Conditions for our US customers. It is advisable to read the Terms and Conditions before starting the transportation.

Labelling Light Vehicles for Transportation

To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for Light Vehicles below 3.5 MT.

Labelling High and Heavy/Breakbulk cargo for Transportation

To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for High and Heavy/Breakbulk cargo.