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Customer Guidelines

In the Customer Guidelines you find a selection of documents that we recommend that you as customer familiarize yourself with before starting your transportation. This should not be considered a complete set of documents that a shipper needs to review, but a selection of Höegh Autoliners' specific policies and guidelines.

Brown Marmorated Stink Bug update: new regulations for 2019-2020 season

Customers transporting cargo destined for Oceania with shipment from 1 September 2019 to arrival date in Australia 31 May 2020, need to ensure they follow updated cargo requirements in relation to the Brown Marmorated Stink Bug threat in the region.

Brown Marmorated Stink Bug Update: off-season

Customers transporting cargo destined for Oceania, with loading from 1 May 2019 to 31 August 2019, need to ensure they follow updated cargo requirements in relation to the Brown Marmorated Stink Bug threat in the region.

Cargo Claims Handling Process

If the cargo receives damages while the goods are under Höegh Autoliners’ custody, we will strive to minimise any inconvenience this may cause you. We have prepared this guide for your ease of reference.

Cargo Measuring Standard

Customers are asked to provide cargo dimensions when placing a booking. The purpose of this document is to provide the necessary guidelines for our customers to measure all cargo the same way in all ports on a global scale.

Cargo Stowage and Security Declaration

The Höegh Autoliners' Cargo Stowage and Security Declaration form must be filled out by shippers booking static or break bulk cargo weighing more than 10 tonnes on board our vessels.

Guideline for crated and boxed cargo

When shipping crated or boxed cargo it is the responsibility of the customer to ensure that the cargo inside the crate is properly secured for sea transportation. There must also be appropriate lashing points available. This guideline shows the requirements shippers of crated and boxed cargo must adhere to when preparing their cargo for sea transportation.

Guideline for Reels and Cabledrums

When shipping reels and cabledrums, it is the responsibility of the customer to ensure that the unit meets the criteria for such commodity. This guideline shows the requirements set to accept and carry reels and Cabledrums for sea transportation.

Guideline for Steel Products on Rolltrailer

A key factor is that steel products have no direct lashing points, and therefore require good preparations in order to ensure correct stuffing and securing to rolltrailers. This guideline shows the requirements set to accept and carry Steel Products for sea transportation.

Labelling High and Heavy/Breakbulk cargo for Transportation

To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for High and Heavy/Breakbulk cargo.

Labelling Light Vehicles for Transportation

To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for Light Vehicles below 3.5 MT.

Terms and Conditions

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. It is advisable to read the Terms and Conditions before starting the transportation.

Terms and Conditions - US Customers

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. Due to specific rules in the United States of America there is a different set of Terms and Conditions for our US customers. It is advisable to read the Terms and Conditions before starting the transportation.