Customer Guidelines

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Customer Guidelines

In the Customer Guidelines you find a selection of documents that we recommend that you as customer familiarize yourself with before starting your transportation. This should not be considered a complete set of documents that a shipper needs to review, but a selection of Höegh Autoliners' specific policies and guidelines.

Guideline for crated and boxed cargo

When shipping crated or boxed cargo it is the responsibility of the customer to ensure that the cargo inside the crate is properly secured for sea transportation. There must also be appropriate lashing points available. This guideline shows the requirements shippers of crated and boxed cargo must adhere to when preparing their cargo for sea transportation.

Cargo Measuring Standard

Customers are asked to provide cargo dimensions when placing a booking. The purpose of this document is to provide the necessary guidelines for our customers to measure all cargo the same way in all ports on a global scale.

Terms and Conditions

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. It is advisable to read the Terms and Conditions before starting the transportation.

Terms and Conditions - US Customers

The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. Due to specific rules in the United States of America there is a different set of Terms and Conditions for our US customers. It is advisable to read the Terms and Conditions before starting the transportation.

Cargo Stowage and Security Declaration

The Höegh Autoliners' Cargo Stowage and Security Declaration form must be filled out by shippers booking static or break bulk cargo weighing more than 10 tonnes on board our vessels.